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Our Mission

The mission of the Office of Homeless Solutions (OHS) is to positively impact the quality of life in the City of Dallas through innovative, collaborative, and comprehensive solutions to make homelessness brief and nonrecurring.

Office of Homeless Solutions car

Our History

OHS was established on October 1, 2017, with the purpose of centralizing all City of Dallas services and programs related to homelessness. When created, the department was charged with identifying new and innovative solutions to address the very complex issue of homelessness. Consolidating formerly fragmented services like Street Outreach, Homelessness-focused Grants (Finance Division), Contract Administration, and Program Administration (Property Management, Volunteer Services, and Partnerships) into one functioning office has allowed OHS to become a successful, multifaceted department.

Our Connections

The Office of Homeless Solutions’ innovative strategies in the homelessness community combat the complexity of the issue through interdepartmental support and partnership with the larger community of service providers; led by the All Neighbors Coalition, the local Continuum of Care. With innovative and impactful solutions, we strive towards the communal goal of making homelessness in the City of Dallas brief and nonrecurring.

Our Financial Structure

OHS utilizes Federal, State, and City funding to create and run programming to help our unsheltered neighbors. Opportunities for established organizations and registered non-profits to utilize these funds can be found on Bonfire.

Since merging under one departmental umbrella, OHS has taken on many new initiatives such as working with Housing Forward, Dallas County, Dallas Housing Authority, and other key stakeholders to launch the Dallas R.E.A.L. Time Rapid Rehousing (DRTRR) Initiative, which is on track to house over 2,700 unsheltered neighbors by the end of 2023. The City and its partners now have a new goal of housing 6,000 unique individuals by 2025 and have rebranded the initiative to reflect the rehousing of those individuals across the expanse of the metroplex to R.E.A.L. Time Rehousing (RTR).

Become a Partner

Homelessness is a community issue that takes mass participation to tackle. Offer your skills and services by partnering with us today.

Learn More

Be The Solution

In 2021, OHS won a Telly Award in the Branded Content – Public Interest / Awareness category for our “Be the Solution” video, which we invite you to watch below.

Contact Us


Director: Christine Crossley

Street Outreach Manager: Lisa Rand